Frequently Asked QuestionsI want to include my logo on my awards. Do you accept digital artwork?
Yes, usually with no problems if you provide PC based artwork.
What is the usual production time for my order?
Normal production time for most items is 7 working days. Large orders or custom designed pieces can take longer and will be quoted prior to the beginning of production. Advising us in advance of your planned presentation date is highly recommended. We will schedule production to allow ample shipping time for you to receive your awards a few days prior to that date. However, delays in artwork approval or shortened production time could result in the need for Priority shipping and/or Priority or Express Service.
What is your Priority Service all about?
We understand that sometimes the need for an award comes up unexpectedly. When that occurs, we are ready, willing and able to help you meet your deadline and to maintain our commitment to helping YOU look good.
What other special services do you offer?
Want to establish a recurring recognition program? We offer fulfillment service as part of our extensive customer support program that can create and track presentation dates for timely delivery. Want to learn more? Give us a call or send us an email.
Custom Design Services
Unlike many smaller awards companies, we maintain an art department as one of the most important parts of our customer service. Using our creative resources, we can design and execute an award that will be unique to your organization. You can see some of our work in the Custom Awards section of this site. Let us turn your concepts into reality! Contact us today!
Will I be notified when my order does ship?
Yes. Out-of-state customers will be contacted prior to shipping to let you know your order is completed and on its way to you. Walk in customers will be notified of when they can pick up their order at the time it is placed.
What methods of payment do you accept?
We accept cash, money orders and personal checks from our walk in customers. Payment is expected at time of delivery unless previous arrangements have been approved. (please note: personal checks must be preapproved)
Do you have any showrooms?
Yes, our home office and showroom is located in Brewer, Maine. The address is:
Awards, Signage & Trophies
East/West Industrial Park
48 Stevens Road
Brewer, Maine 04412
Showroom hours are:
Monday-Friday 8:00 am to 5:00 pm
What if I have more questions?
Please Contact Us for more information or to answer any other questions not shown here.